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Help Topics |
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To create your account choose the “Login” link on the header navigational bar or use any of the links available on the home page.
When registering, you will be asked to complete a short form which includes standard information such as your contact details, preferred login credentials etc.
Mandatory fields include:
· Name
· City
· State/Province/county
· Zip/Post Code
· Phone Number
· Birth Year (Enter as a 4 digit number only)
· Username & Password
· E-Mail address
· Confirmation of terms an conditions acceptance
Once registered a confirmation e-mail will be sent to the e-mail address you provide, if you do not receive a confirmation email within a few minutes, please check your "Spam-filter." You must click on the confirmation link before your account is activated.
Should you encounter any registration difficulties please contact us. Placing a bid on an item you are interested in couldn’t be easier, when viewing the item details page you will have two areas from where you can place your bid, one next to the item details and a second at the bottom of the page.
To place your bid simply enter the amount you wish to bid e.g. 50.00. Please note no currency symbols are required. The bid will be placed in our auction currency, US Dollars only.
Once done you will be asked to review your bid and you will also be able to view vital item details such as the shipping conditions before confirming your bid. To submit your bid simply press the “Place Bid” button.
If your bid is high enough to take the lead in the auction a confirmation message will be displayed to you, however if your bid has not taken the lead be it due to a higher proxy bid or not meeting the reserve price you will be invited to make a further bid.
Should you decide to retract your bid this can be done via the “Current Bids” section of the member’s area.
You can also place a proxy bid, proxy bidding allows you to place your “High Bid”. At all times you will only pay the lowest required bid should you win the auction. For example, if the current bid on an auction is 500.00 you can place a proxy bid of 2,000. Should you remain the only bidder you will only pay 500.00. However should the item receive other bids the site will automatically re-bid for you (upto 2,000 in this scenario) to ensure you remain in the lead. The auction watch feature notifies you of newly listed auctions which contain keywords you have chosen. For example if you are looking for some new linking rings you could enter in those keywords from within your members area area. Each time a new auction is listed containing those keywords you will be notified via email. The item watch features lets you keep a close eye on any auction without having to place a bid on it. This feature means you can be kept up to date on how an auction is doing and prepares you to place a winning last minute bid. You can watch any auction by clicking on the “Watch this item” link on any auction page. If the seller so chooses, you can use “Buy Now” to purchase the item immediately without having to place a bid. Some sellers offer such an option which can be used at any time until a bid has been placed over any applicable reserve price.
The “Buy Now” option will appear on the item details page, you will be asked to confirm your intention to buy out the item before the sale is concluded. "Buy Now’s" cannot be retracted. Once you have signed up for a free account, you will be able to sell items through the site.
To list your item simply click on the “Sell” link found on the header navigational bar. The listing process is split up into several main sections:
- Category Selection
- Item Details
- Auction Settings
- Shipping and Payment
- Listing Preview
- Listing Confirmation
The listing process is developed in such a way that you are guided through every step seamlessly.
Step one of the process is to choose the category you wish to list your item in, this can be revised at any time by using the “Previous Step” navigation button.
Step two enables you to enter your item title and description, a full WYSIWYG (what you see is what you get) editor is in place to enable you to use HTML descriptions.
If you have a voucher code to redeem this can be entered just below the description field.
Step three, this is the biggest stage of the listing process. On this step you can set the following:
- Auction type: Standard Auction - This is a single quantity auction
- Dutch Auction: Dutch Auction This type of auction enables you to list a multiple quantity auction, for example if you have 100 pens to sell you can list all of these together in a single lot. Bidders will be able to select how many they wish to bid for.
- Currency: You can select your preferred auction currency using the drop down menu available
- Quantity: This field is only active if listing a Dutch auction, please see above for an explanation of this listing type
- Auction Starts At: This requires you to enter the minimum bid you are willing to accept, you can also set a reserve price to ensure you do not sell the item for this amount. Please see below for more information on this. Be sure to fill this field out or you may encounter a posting error.
- Reserve Price: Enabling a reserve price affectively means you will not sell the item for less than the amount set, for example you can set the start price at 5.00 but only accept winning bids over 50.00, should a bid be placed for 49.99 the item will close without a winner.
- Buy Now (if available): "Buy Now" allows you to set an amount you are willing to sell the item for – straight out. For example you can set the start price to 10.00 but offer interested parties the option to buy the item immediately for 100.00. You can also list buy now only auctions, these auctions remove all bidding options meaning the listing can only be purchased for a set amount. To set a buy now only auction you need to set the buy out value to be exactly equal with the start bid.
- Offer-Range (if available): You can set a price bracket in which you are willing to listing to offer, for example if you set the price brackets from 15.00 to 100.00 interested parties will be able to offer you an amount within these brackets, you can opt whether to accept or decline these offers at any time via the members area.
- Bid increment: This option can be used to set your own custom bid increment if preferred.
- Item Featuring (if available): To help generate more traffic to your listing, Magic Castle Auctions offers many options in addition to the standard listing (some fees may apply). These options will highlight your item on site to ensure they reach more visitors. Our listing options include:
- Home page featured: Lists you auction and item image on the front page of the site.
- Bold Listing: Your listing shows up in bold text.
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Attention Getting Graphics: Be sure to provide an image of your item.
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Bold text: Your auction appears in bold text.
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Highlighted Background: Your auction is highlighted with a colored background.
- Set start/end time: You can either opt to list your item right away and set a defined number of days for it to be live for or you also have the option to define your own custom start/end time.
- Private Auction: Private auction will hide the bidders identity on the item details page.
- Image Upload: To accompany your item you can either upload images from your local computer or enter the URL of an image(s) hosted elsewhere.
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Media Upload:In addition to images you can also upload media files, please note only .avi/.mpeg/.mov are supported.
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YouTube Video: You can add a link to your YouTube Video page to help demonstrate your item.
- Auto Re-List: For convenience you can opt to have your items automatically re-listed for you, options are available to allow you to select whether the item should be re-listed if sold and how many re-list attempts should be made.
Step four is where you can set your shipping and payment preferences including your shipping rates and available methods of delivery. We accept Visa, Mastercard and American Express for payment of enhanced listing fees, store fees, and end-of-auction fees. We also accept Pay-Pay for a direct payment to the seller. You will need to set up these payment methods from within your account management page. By using direct payment, buyers are able to pay yor for the item directly through the site.
Step five is where you can preview and review the listing and make changes if required, please note you can still edit your listing once live via the members area.
Step six, the final step provides you with listing confirmation.
Our Magic Castle Stores feature is one of the best features we offer! You can use it as a stand-alone e-commerce site for your products or use it along with your current website, with or without a current webstore. You benefit from the thousands of buyers and sellers that visit our auction site each week.
Setting up your store is a very easy and there are lots of options to help you to present your items so they will sell.
Once you have logged in with your username and password, you are taken to the "Members Area" section of the auction site.
Click on "My Store" and the "Subscription" Setup tab.
Scroll down the page until you see the "Main Settings" / "Enable Store" checkbox.
Select the store subscription type you would like to have and click "Proceed".
Edit each page the way you like, and customize it how you prefer. Be sure to upload a logo and provide a detailed description of your stores for buyers to see.
Your store is now setup!
To make it easy to advertise your store, we have provided an easy URL to your custom store on our site:
http://www.magiccastleauctions.com/stores/Yourusernamehere
Simply replace the 'Yourusernamehere' above with your username on our site!
When you post an item for sale or bid on magiccastleauctions.com, you benefit from our extensive search engine submission program.
Search engine BOTS from Google, Yahoo, ASK, and many other visit our site daily to pick up and index your newly listed items. In addition, we submit items to GoogleBase and Froogle Base several times a day.
Your items get indexed and listed in major search engines sometimes in hours!
We have added in a feature that will help stop the LOSS in postage fees for sellers and stop the shipping price gouging for buyers.
In many online auctions sellers ship all over the world and sometimes lose a great deal of money on the transaction or alternatively they ask too much for postage and it turns off a potential buyer. With the Unlimited Auto Postage feature you can create unlimited "SHIP TO locations" (including States) on the fly to where you will ship your items and add in specific postage fees for that location.
The very best part of this feature is that once you define all of the locations and shipping costs, the Unlimited Auto Postage feature automatically calculates the shipping to that location at checkout. It works seamlessly and perfectly. You also have the option to set up the various locations and shipping information in the PREFILLED Section of your account so that listing is quick and efficient!
How to Use Unlimited Auto Postage Fees: In Step 5 of your new auction listing process you will see a sign in the postage field with pull down menus. You can place any and all locations you wish to AND the shipping cost to that location! You can ADD as many shipping locations as you want, therefore your sales are no longer limited to just a couple of locations. You can even add the State (where applicable) they will ship to which will refine your shipping options even more.
Be sure to click on the sign once you add your first shipping location or your postage amount will be lost.
Continue listing your auction as usual. Magic Castle Auctions has a Digital Download option that allows sellers to offer digital content such as lecture notes, DVDs or any other type of file that can be downloaded by your customer.
The URL to the file is obfuscated making the location unknown and secure (and requiring a buyer to login if not already). You can host up to 12 Meg files on our server and for larger files, you can host the file on another host and specify the URL.
Its easy to begin selling Digital Download content on magiccastleauctions.com. Follow these simple steps:
1. Prepare an image representative of your item that you will upload
2. ZIP up your digital content. Digital Downloads ONLY accepts .ZIP files
3. Log into your auction account
4. Click on "Sell"
5. Select your category in sell steps 1 and 2
6. When you get to sell step 3, under Item Details be sure to select the Digital Downloads option
7. In sell step 4, fill out your selling preferences as you normally would and select and upload your image under the Image(s) header
8. Select and upload your .ZIP file OR specify the URL of where it is hosted
9. Continue listing the rest of your item
NOTE: With Digital Downloads, you do not need to charge any shipping
When a buyer purchases your digital item, you must pay the "End of Auction Fee" if your auction account is a "Live (pay as you go) Mode" before the buyer will be able to see an active a link to download your product While listing your items for sale are free on MagicCastleAuctions.com, we do have fees for "End of Auction Fees" and operating a "Store" with more than 15 items.
We have two different types of billing options available:
Live Mode This is a "Pay as you go" method where you pay the "End of Auction Fee" each time a sale is made from either PayPal or Authorize.net. This is the default payment mode that is assigned to all new sellers.
Account Mode This payment method is by request only. This is best suited for sellers that are processing a lot of transactions and want to avoid the process of paying the "End of Auction Fee" manually for each closed auction.
A seller wishing to have an "Account Mode" billing must use our "Contact Us" form to request your account be changed. Once your account is switched to "Account Mode", you must immediately fund your account to be able to process your sold auctions.
To fund your account, go to My Account -> Manage Account page and use the Credit Your Account option in the Account Details section. The minimum funding amount for "Account Mode" type accounts is $10 USD. You must keep a positive credit in your account to be able to process your sold items.
Viewing your auctions
Tip: You have a member's side tool bar available to you at any time. Simply click on the [ + ] to expand the toolbar and the [ - ] to minimize it. The member's toolbar settings will be remembered as you move from page to page
Opened Auctions: The " Opened Auctions" area, is where you will see details of auctions you currently have open; if no bids were submitted thus far on an open auction, you are able to edit the auction.
Closed Auctions: The "My Closed Auctions" area, is where you will see all of the auctions submitted by yourself, and that were closed. You can choose to edit, delete or re-list a closed auction.
Sold Items: In the "Sold Items" area, you will see the items you have sold and by clicking on the "View Details" link, you will be redirected to a page where you will see the details of the buyer.
Important: You will have to pay for the end of auction fee in order for you to see the buyer details. When your items sells, you will receive a confirmation email. Log into your auction account "Member's Area" and click on "Selling" on the top toolbar and then "Sold" on the toolbar below it.
If your account is set up for "Live Payment Mode" which is the default account type for the site, follow the instructions below:
Live Payment Mode (Pay as you go): You will see the prompt to pay your "end of auction fee" and you must do so before the buyers details are revealed to you.
After you have paid the "end of auction fee" the buyers details will be revealed to you so you can contact the seller for payment. Click on the "View Product Invoice" to view the buyers details. Next, click on the "Send Product Invoice" to send the seller the final auction amount.
Account Mode: If you have enough credit in your account, the buyers details will be auctomatically displayed to you. You may click on the "Send Product Invoice" to send the seller the final auction amount.
You also have a private message board available to use between you and the seller and a place to enter and send and extra payment details.
After your transaction is complete, you have the option to leave "feedback" and comments about how the seller or buyer performed. This "reputation" will be useful in helping assess the reliability of the sellers and buyers on Magic Castle Auctions.
If after a seller has contacted the bidder, and no sale has been made, you can claim back the end of auction fee. By clicking on the "Claim back end of auction fee", a claim back request will be sent to the site "Administrator", and will your request will be evaluated for fee refunding. To help ensure the integrity of our buyers and sellers, our auction site self polices itself through the use of reputation feedback.
Once a sale has been processed, both the seller and the buyer will be able to leave reputation feedbacks for each other. The feedback or reputation rating is from one star to five stars, and a feedback comment can also be left.
The reputation feedback can be left from the "Feedback" tab from the Members Area. The feedback can only be left once, and it cannot be edited afterwards. The site admin will reserve its right to delete malicious or untrue reputation feedbacks.
Feedback stars are awarded to magiccastleauctions.com members for achieving 1 or more Feedback points.
You earn Feedback points in the following manner:
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+1 point to your Feedback Score for each positive comment and rating left for you.
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No points for a neutral comment and rating left for you.
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-1 point to your Feedback Score for each negative comment and rating left for you.
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Yellow star
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1-9 points
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Green star
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10-49 points
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Blue star
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50-99 points
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Red star
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100-199 points
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Gold star
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200 + points
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Google Checkout has been added as a payment option on MagicCastleAuctions.com. Google Check can be used for payments made to us for buyer verification fees, services, and for transactions between buyers and sellers on MagicCastleAuctions.com.
If you are a seller on MagicCastleAuctions.com, you will need to set up your Google Checkout and MagicCastleAuctions.com accounts before you or your buyers will be able to select Google Checkout as a payment option for your auctions.
Please follow these instructions to set up and integrate Google Checkout into your seller profile:
1) Sign-up for a Google Checkout account at https://checkout.google.com/sell/signup
2) To integrate your payment settings for MagicCastleAuctions.com go to: https://checkout.google.com/sell/settings?section=Integration and Make note of your Google Merchant ID and your Google Merchant Key - you need this info for your MagicCastleAuctions.com direct pay settings (step 4 below). *On the integration settings at Google Checkout, check the box that says: "For extra security, my company will only post digitally signed XML shopping carts. (Google should reject all others)" * Enter your API callback url, which is: https://www.magiccastleauctions.com/pp_gcheckout.php * Check the XML as your call back method. * Click the save button
3) Click on the preferences link on the left side of the Google integration page. * Check the box that says: Automatically authorize and charge the buyer's credit card. VERY IMPORTANT!! * Click the save preferences button
4) Now log in to your MagicCastleAuctions.com account. You will then click the "My Account" tab in the members area, then click the "Manage Account" sub-tab. Scroll to the bottom of the page, to the "direct payment settings" section. Here you will need to enter your Google Checkout merchant ID and your Google Checkout merchant key, then click the update button.
Now your Google direct pay is configured. Auctions you list from this point will now have "Google Direct Pay" as an option. Which means buyers can pay you directly from the MagicCastleAuctions.com site, for auctions they win from you. |